1. Scope and controller
Luminaris Technology Limited is responsible for the processing described in this policy. Questions or requests concerning personal data may be sent to [email protected].
2. Information we may collect
Account information
When an account is created or managed, we may process an account ID, contact details, age-related information, preferences, and other registration details supplied by the user.
User-provided material
Depending on use of the service, submitted information may include profile text, messages, photos, videos, feedback, survey responses, support correspondence, purchase records, and other content a user chooses to share.
Technical and usage information
We may process IP address, device and application identifiers, operating system details, timestamps, usage events, security records, diagnostic logs, crash information, and approximate location inferred from an IP address.
Optional permissions and services
Where a relevant feature is used, Cupido - Connect & Chat may request access to location, camera, or media-library functions. If purchases, identity checks, or age reviews are available, associated transaction or verification information may also be processed. Device permissions can generally be changed through device settings.
3. How information may be used
We may use personal data to:
- create, authenticate, maintain, and support user accounts;
- provide social discovery, communication, and requested app functions;
- administer applicable transactions and answer support requests;
- detect scams, fraud, abuse, unauthorized access, and rule violations;
- monitor reliability, security, and technical performance;
- analyze use and improve the service;
- send operational notices and other permitted communications; and
- comply with law, resolve disputes, and protect legitimate rights.
4. Legal bases
Depending on applicable law and the circumstances, processing may be based on performance of a contract, compliance with legal obligations, legitimate interests in operating and protecting the service, or consent. Where consent applies, it may be withdrawn without affecting processing already completed lawfully.
5. Cookies, SDKs, analytics, and logs
The app and connected pages may use SDKs, cookies, pixels, analytics tools, and log technologies to maintain sessions, remember settings, understand activity, identify errors, prevent abuse, and improve performance.
6. Sharing and disclosure
Information may be disclosed where reasonably necessary to:
- providers supporting hosting, infrastructure, analytics, moderation, communications, customer service, security, verification, or payments, where those services are used;
- affiliates, professional advisers, investors, or transaction participants involved in a merger, financing, acquisition, restructuring, or sale; and
- regulators, courts, law-enforcement bodies, or other authorities when legally required or reasonably necessary to prevent harm or unlawful conduct.
If external sign-in is available and selected, an identity provider such as Google or Apple may provide information authorized by the user. The external provider's own privacy terms also apply to its processing.
7. International processing
Information may be processed outside the user's country because technical infrastructure and service providers can operate internationally. Where required, contractual, organizational, or technical safeguards are used to support lawful transfers.
8. Retention
Personal data is retained only for as long as reasonably necessary for the purposes described in this policy, including service delivery, security, fraud prevention, dispute resolution, enforcement, and legal compliance. Some records may remain for a limited time after an account is closed where needed to satisfy legal or safety obligations.
9. Security
We use administrative, technical, and organizational safeguards intended to reduce unauthorized access, loss, misuse, alteration, or disclosure. No internet-based system can provide absolute security.
10. User rights
Subject to applicable law, users may have rights to request access, correction, deletion, restriction, portability, or objection; withdraw consent; and complain to an appropriate supervisory authority. Reasonable identity verification may be required before a request is completed.
11. Policy changes
We may update this policy when the service, our practices, or legal requirements change. The current version will display its effective date.
12. Contact
Email:
[email protected]
Luminaris Technology Limited
Rm H020 3/F KWAI SHING IND BLDG PH 2 42-46 TAI LIN PAI RD Kwai Chung Hong Kong
This policy applies to the "Cupido - Connect & Chat" mobile application by Luminaris Technology Limited available on the Google Play Store.